Privacy Policy for The Oxfordshire Pizza Company
Last Updated: 12/03/2025
Welcome to The Oxfordshire Pizza Company! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us, whether through our website, mobile app, in-store, or via delivery services.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Contact details (email address, phone number, postal address)
- Payment information (credit/debit card details, billing address)
- Delivery instructions or preferences
- Date of birth (for age verification or promotional purposes)
b. Non-Personal Information
- IP address
- Browser type and version
- Device information (e.g., device type, operating system)
- Website usage data (e.g., pages visited, time spent on the site)
c. How We Collect Information
- Directly from you (e.g., when you place an order, create an account, or contact us)
- Automatically through cookies and similar technologies when you visit our website or app
- From third parties (e.g., delivery partners, payment processors, or marketing platforms)
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your orders, account, or inquiries
- To improve our products, services, and customer experience
- To send you promotional offers, newsletters, or updates (if you have opted in)
- To comply with legal obligations and protect our rights
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your information:
- Performance of a contract: To fulfil your orders and provide our services.
- Consent: For marketing communications or when you provide explicit consent.
- Legitimate interests: To improve our services and protect our business.
- Legal obligations: To comply with applicable laws and regulations.
4. Sharing Your Information
We may share your information with:
- Delivery partners to fulfil your orders
- Payment processors to complete transactions
- Marketing platforms to send promotional communications (if you have opted in)
- Legal or regulatory authorities if required by law
We do not sell your personal information to third parties.
5. Data Security
We take appropriate measures to protect your information, including:
- Using encryption for sensitive data (e.g., payment information)
- Regularly updating our systems and software
- Limiting access to your information to authorised personnel only
6. Your Rights
Under the GDPR, you have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your information (subject to legal obligations).
- Restriction: Request that we restrict the processing of your information.
- Objection: Object to the processing of your information for certain purposes.
- Data Portability: Request a copy of your information in a machine-readable format.
To exercise these rights, please contact us at julio@theoxfordshirepizzacompany.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and app. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.
9. Retention of Information
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Oxfordshire Pizza Company
Email: julio@theoxfordshirepizzacompany.com
Phone: 01865 775653
Thank you for trusting The Oxfordshire Pizza Company with your information. We value your privacy and are committed to protecting it.